Please be informed that currently all users who using ISP Streamyx is having slow connection due to detected a cable fault on the Southeast Asia-Middle East-Western Europe 4 (SMW4) submarine cable network between Alexandria in Egypt and Palermo in Italy linking Malaysia to Europe and the United States (US). The consortium will be carrying out repair works on site on Saturday, 24 April 2010 and it is expected to be completed on Sunday, 2nd May 2010.
During the restoration process, there will be some interruption to the traffic to Europe and the US carried through that cable. TM ISP is taking active steps to minimize disruptions; we have added additional links on other routes and coordinated with other international carriers in order to provide additional bandwidth for our customers.
Despite these initiatives, customers who using Internet services via ISP’s Streamyx nationwide may experience some degree of service degradation such as slow browsing while accessing international websites. Customers using Virtual Private Network (VPN) and other critical business applications linked to Europe and the US will be assured minimal degradation of service, if any.
To resolve your browsing speed issue, please follow instruction here to temporary use TM proxy: http://www.iprobot.net/internet/fix-your-streamyx-problem-today-by-using-tmnet-proxy/
If you have any further enquiries, please feel free to submit us a ticket at http://secure.web-hosting.net.my/clients/.
Sorry for any inconvenience caused.
ServerFreak Technical Team